Frequently Asked Questions | Grasscrafts
Find answers to the most common questions about our handwoven natural fiber products, materials, shipping, and more.
About Our Products
What types of products does Grasscrafts offer?
Grasscrafts offers handwoven home decor, storage baskets and organizers, bags, kitchen decor, corporate gifts, festive gifts, and bridal decorative items — all crafted from natural grass fibers by Indian artisans.
What materials are used in Grasscrafts products?
We use 100% natural and sustainable materials including Sitalpati, kauna, madurkathi, jute, bamboo, cane, and seagrass. Each material is chosen for its durability, flexibility, and low environmental impact.
Are Sitalpati and kauna grass products durable?
Yes. Sitalpati and kauna grass are naturally strong, moisture-resistant, and long-lasting when cared for properly. They are ideal for baskets, mats, and storage solutions used daily.
Where are Grasscrafts products made?
All our products are handcrafted by skilled artisans across India — particularly from regions in West Bengal where Sitalpati and madurkathi weaving traditions have been practiced for generations.
Is customization available?
Yes! We offer customization in design, size, and material. Contact us with your requirements and our artisans will create a bespoke piece for you. Ideal for corporate gifting and bulk orders.
Sustainability & Ethics
Are Grasscrafts products eco-friendly?
Absolutely. All our products are made from renewable natural fibers with no synthetic materials. Our production supports traditional artisan communities and promotes zero-waste, slow-making practices.
Are natural grass fiber products biodegradable?
Yes — Sitalpati, kauna, jute, and seagrass are fully biodegradable and compostable at end of life, making them a genuinely sustainable alternative to plastic storage and decor.
How does buying from Grasscrafts support artisans?
Every purchase directly supports Indian artisan families who depend on traditional weaving for their livelihood. We work with local communities to ensure fair wages and preservation of centuries-old craft techniques.
Care & Maintenance
How do I care for natural grass fiber products?
Keep away from prolonged moisture and direct sunlight. Wipe with a dry or slightly damp cloth. Store in a cool, dry place. Avoid machine washing. With proper care, these products last for years.
Can grass baskets be used outdoors?
Our baskets are best suited for indoor use. Occasional outdoor use in shaded, dry conditions is fine, but prolonged exposure to rain or direct sun may reduce their lifespan.
Orders & Shipping
Do you deliver all over India?
Yes, we deliver pan-India via India Post and major courier partners. Orders are carefully packed to ensure safe delivery of your handwoven products.
Do you offer bulk or wholesale orders?
Yes. We cater to both retail and bulk customers. For corporate gifting, events, or wholesale inquiries, contact us directly for a customized quote.
Do you ship internationally?
We are currently focused on domestic delivery within India. International shipping options may be available — please reach out to us to discuss your requirements.
Returns & Support
What is your return policy?
We want you to love your purchase. If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with photos and we will resolve it promptly.
Do you have a physical store?
No, Grasscrafts operates exclusively online. This allows us to reach customers across India and keep our focus on quality and artisan partnerships. Browse our full range at grasscrafts.com.
How can I contact Grasscrafts?
You can reach us via our Contact page or call us at 6290744782. We typically respond within 1–2 business days.